Baxi is smashing it in 2018 so far. Baxi's spare parts business, Baxi Genuine Parts, have won four customer service awards from the Top 50 Companies awards. They have also gained a spot amongst the top ten companies for customer service.
Baxi won; best in sector for customer service, first place for customer service on calls, second place for customer service on emails, and fourth place for customer service on live chat, fighting off fierce competition from 350 other businesses from a cross-section of industries.
The scrutinous and lengthy judging process, the judging panel impose ensure that these awards are highly regarded and respected. Real customers are used as mystery shoppers over a period of several months, and the company's customer service is measured over four facets: calls, social media, live chat and emails.
The awards are an endorsement of the Baxi Genuine Parts' customer service team. They advise customers on spare parts and promote the benefits of using genuine, approved Baxi products.